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Privacy Policy

Castle Healing recognises that your privacy is important and is committed to respecting your privacy. We will apply appropriate protection and management of any information you share with us. The information you submit will be kept confidential and with the highest standards of security. The information you provide will be held and used in accordance with the General Data Protection Regulations.

Any personal information provided by you will only be used for the following purposes:

  • Delivering therapies

  • Booking appointments

  • Billing

  • Marketing (but only if you agree)

Staff will only be allowed access to your records for these purposes.

We may also be required under law to surrender records to a legal authority. We will inform you of any such request unless forbidden by law.

Please understand it is not possible to treat you if we cannot hold any records on you at all.

Data Controller
You should contact our Data Controller for all matters related to your records. The Data Controller for this clinic is Lisa McElroy. They can be contacted by phone on 0879038053, by email at and by post at 6 Castle Close, Clondalkin, D22PY68.

Where is the data stored?
Records are stored in a password protected laptop at 6 Castle Close, D22PY68.

Who has access to your records and why?
We will not share your records with any commercial organisation or therapist under any circumstances.

How long is data retained?
All records must be retained for a period of 7 years after the last appointment. However, all records will be destroyed at any time if you request it

Your Rights
You can demand to see all our records on you at any time. Please allow up to 14 days for us to provide them. If you think some information is incorrect, or not needed for the above purposes, you may request we correct or remove it. Since this is an important change, please do so in writing via registered post. Where records are held in computers, in the interest of preserving data security, we reserve the right to provide printed copies instead of electronic files.

You can demand we destroy all records we hold on you. Please allow up to 14 days for us to comply. Requests for destruction of records should be sent in writing via registered post.

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